Privacy Policy

Introduction

TitanFlare B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website titanflare.top and use our services. We are registered in the Netherlands with registration number NL40192837 and operate as the data controller for the personal data we process.

Data Controller Information

The data controller responsible for your personal data is:

Data We Collect

We collect several types of information from and about users of our website and services. The data collection includes personal information that you voluntarily provide to us and information automatically collected when you use our services:

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, preferences)
• Order and transaction information (purchase history, payment details, delivery address)
• Communication data (messages, enquiries, feedback, support requests)
• Marketing preferences and consent records

Information Automatically Collected

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns, referral sources)
• Location data (general geographic location based on IP address)
• Cookies and tracking technologies data (as detailed in our Cookie Policy)

How We Use Your Information

We process your personal data for various purposes based on different legal bases. Here's how we use your data and the use of your data is governed by the following purposes:

Service Provision and Contract Performance

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Communicating about your orders, account, and services
• Processing payments and preventing fraud

Legitimate Business Interests

• Improving our website, products, and services
• Conducting analytics and research
• Detecting and preventing fraud, security threats, and technical issues
• Managing business operations and administration

Consent-Based Processing

• Sending marketing communications and newsletters
• Personalising content and advertisements
• Using cookies for analytics, advertising, and remarketing purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors and financial institutions
• Shipping and delivery companies
• Cloud hosting and data storage providers
• Analytics and marketing platforms (Google Analytics, Google Ads)
• Customer support and communication tools

Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• Account data: Retained while your account is active and for up to 7 years after closure for legal and business purposes
• Transaction records: Retained for 7 years to comply with financial and tax regulations
• Marketing data: Retained until you withdraw consent or for 3 years from last interaction
• Website analytics: Typically retained for 26 months (Google Analytics default)
• Support communications: Retained for 3 years for quality assurance and legal compliance

Your Rights

Under the General Data Protection Regulation (GDPR) and Dutch data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your personal data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact them at autoriteitpersoonsgegevens.nl or by post at Bezuidenhoutseweg 30, 2594 AV The Hague, Netherlands.